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Ssu-Ting Lai,</div>
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<br>
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Good morning. Thank you for your email. The ECO works with the education programs for NHERI and does not work with DeisgnSafe. I will share the information you have provided with Alex Fields who should be able to help you with Data Depot.</div>
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<br>
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Best regards,</div>
<div style="font-family: Arial, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0); background-color: rgb(255, 255, 255);" class="elementToProof">
Robin Nelson</div>
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<div id="divRplyFwdMsg" dir="ltr"><font face="Calibri, sans-serif" style="font-size:11pt" color="#000000"><b>From:</b> eco-feedback <eco-feedback-bounces@designsafe-ci.org> on behalf of Ssu-Ting Lai <lai@ipgp.fr><br>
<b>Sent:</b> Monday, March 20, 2023 11:45 AM<br>
<b>To:</b> eco-feedback@designsafe-ci.org <eco-feedback@designsafe-ci.org><br>
<b>Subject:</b> [EXTERNAL] [eco-feedback] Data transferring and the error of submitting the tickets</font>
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<div class="PlainText"> **EXTERNAL EMAIL**<br>
This email originated outside of The University of Texas at San Antonio.<br>
Please exercise caution when clicking on links or opening attachments.<br>
<br>
<br>
<br>
Hello,<br>
<br>
I am a postdoc researcher from CNRS. I want to work on the data from<br>
DesignSafe Ground Motion Database. Therefore, I submitted the tickets<br>
and follow the flow for transferring big databases using Globus.<br>
However, I have a problem with the permission to the database when<br>
connecting to TACC corral 3 using Globus:<br>
<br>
Command Failed: Error (login)<br>
Endpoint: TACC Corral3 with CILogon Authentication<br>
(3f1a4bc6-feb7-11e6-bace-22000b9a448b)<br>
Server: gs-4.corral.tacc.utexas.edu:2811<br>
Message: Login Failed<br>
---<br>
Details: 530-Login incorrect. : globus_gss_assist: Gridmap lookup<br>
failure: Could not map /DC=org/DC=cilogon/O=C.N.R.S. - DSI/CN=Ssu-Ting<br>
LAI E70216<br>
530-<br>
530 End.<br>
<br>
<br>
Then I found out that my ticket in the DeisgnSafe system is never<br>
accepted. I tried several times for submitting the tickets again, but it<br>
doesn't work (it keeps showing an "unexpected error").<br>
Do you know how to solve the issues?<br>
<br>
Thank you!<br>
<br>
Regards,<br>
<br>
Ssu-Ting LAI<br>
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