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<div style="font-family: Arial, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0); background-color: rgb(255, 255, 255);" class="elementToProof">
Ssu-Ting Lai,</div>
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Good morning again. Alex Fields replied to my request with the following information: </div>
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<br>
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<span style="text-decoration:none;color:rgb(29, 28, 29);font-family:Slack-Lato, Slack-Fractions, appleLogo, sans-serif;font-size:15px;font-variant-ligatures:common-ligatures;orphans:2;text-align:left;widows:2;background-color:rgb(248, 248, 248);display:inline !important" class="ContentPasted0">Good
morning, Robin! Thanks for reaching out to me in regards to Ssu-Ting. We are having intermittent issues with Globus and are currently working on deploying a solution for it. For now, I’ve been advising everyone to use Cyberduck to solve their data transfer
needs. We grant access to Corral when we give permissions to Globus so they already have access. Here is the user guide for it:</span><br style="text-decoration:none;color:rgb(29, 28, 29);font-family:Slack-Lato, Slack-Fractions, appleLogo, sans-serif;font-size:15px;font-variant-ligatures:common-ligatures;orphans:2;text-align:left;widows:2;background-color:rgb(248, 248, 248)" class="ContentPasted0">
</div>
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<a target="_blank" class="c-link ContentPasted0" data-stringify-link="https://www.designsafe-ci.org/rw/user-guides/cyberduck-data-transfer-guide/" data-sk="tooltip_parent" href="https://www.designsafe-ci.org/rw/user-guides/cyberduck-data-transfer-guide/" rel="noopener noreferrer" style="color:rgba(var(--sk_highlight,18,100,163),1);text-decoration:none;font-family:Slack-Lato, Slack-Fractions, appleLogo, sans-serif;font-size:15px;font-variant-ligatures:common-ligatures;orphans:2;text-align:left;widows:2;background-color:rgb(248, 248, 248)">https://www.designsafe-ci.org/rw/user-guides/cyberduck-data-transfer-guide/</a><br>
</div>
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<br>
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I hope that helps.</div>
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Best regards,</div>
<div style="font-family: Arial, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0); background-color: rgb(255, 255, 255);" class="elementToProof">
Robin Nelson</div>
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<div id="divRplyFwdMsg" dir="ltr"><font face="Calibri, sans-serif" style="font-size:11pt" color="#000000"><b>From:</b> eco-feedback <eco-feedback-bounces@designsafe-ci.org> on behalf of Robin Nelson <robin.nelson@utsa.edu><br>
<b>Sent:</b> Monday, March 20, 2023 11:48 AM<br>
<b>To:</b> Ssu-Ting Lai <lai@ipgp.fr>; eco-feedback@designsafe-ci.org <eco-feedback@designsafe-ci.org><br>
<b>Subject:</b> Re: [eco-feedback] [EXTERNAL] Data transferring and the error of submitting the tickets</font>
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Ssu-Ting Lai,</div>
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Good morning. Thank you for your email. The ECO works with the education programs for NHERI and does not work with DeisgnSafe. I will share the information you have provided with Alex Fields who should be able to help you with Data Depot.</div>
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Best regards,</div>
<div class="x_elementToProof" style="font-family:Arial,Helvetica,sans-serif; font-size:12pt; color:rgb(0,0,0); background-color:rgb(255,255,255)">
Robin Nelson</div>
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<div id="x_divRplyFwdMsg" dir="ltr"><font face="Calibri, sans-serif" color="#000000" style="font-size:11pt"><b>From:</b> eco-feedback <eco-feedback-bounces@designsafe-ci.org> on behalf of Ssu-Ting Lai <lai@ipgp.fr><br>
<b>Sent:</b> Monday, March 20, 2023 11:45 AM<br>
<b>To:</b> eco-feedback@designsafe-ci.org <eco-feedback@designsafe-ci.org><br>
<b>Subject:</b> [EXTERNAL] [eco-feedback] Data transferring and the error of submitting the tickets</font>
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<div class="x_BodyFragment"><font size="2"><span style="font-size:11pt">
<div class="x_PlainText"> **EXTERNAL EMAIL**<br>
This email originated outside of The University of Texas at San Antonio.<br>
Please exercise caution when clicking on links or opening attachments.<br>
<br>
<br>
<br>
Hello,<br>
<br>
I am a postdoc researcher from CNRS. I want to work on the data from<br>
DesignSafe Ground Motion Database. Therefore, I submitted the tickets<br>
and follow the flow for transferring big databases using Globus.<br>
However, I have a problem with the permission to the database when<br>
connecting to TACC corral 3 using Globus:<br>
<br>
Command Failed: Error (login)<br>
Endpoint: TACC Corral3 with CILogon Authentication<br>
(3f1a4bc6-feb7-11e6-bace-22000b9a448b)<br>
Server: gs-4.corral.tacc.utexas.edu:2811<br>
Message: Login Failed<br>
---<br>
Details: 530-Login incorrect. : globus_gss_assist: Gridmap lookup<br>
failure: Could not map /DC=org/DC=cilogon/O=C.N.R.S. - DSI/CN=Ssu-Ting<br>
LAI E70216<br>
530-<br>
530 End.<br>
<br>
<br>
Then I found out that my ticket in the DeisgnSafe system is never<br>
accepted. I tried several times for submitting the tickets again, but it<br>
doesn't work (it keeps showing an "unexpected error").<br>
Do you know how to solve the issues?<br>
<br>
Thank you!<br>
<br>
Regards,<br>
<br>
Ssu-Ting LAI<br>
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