[eco-feedback] [EXTERNAL] Data transferring and the error of submitting the tickets

[Robin Nelson]

Ssu-Ting Lai,

Good morning. Thank you for your email. The ECO works with the education programs for NHERI and does not work with DeisgnSafe. I will share the information you have provided with Alex Fields who should be able to help you with Data Depot.

Best regards,
Robin Nelson
________________________________
From: eco-feedback <eco-feedback-bounces at designsafe-ci.org> on behalf of Ssu-Ting Lai <lai at ipgp.fr>
Sent: Monday, March 20, 2023 11:45 AM
To: eco-feedback at designsafe-ci.org <eco-feedback at designsafe-ci.org>
Subject: [EXTERNAL] [eco-feedback] Data transferring and the error of submitting the tickets

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Hello,

I am a postdoc researcher from CNRS. I want to work on the data from
DesignSafe Ground Motion Database. Therefore, I submitted the tickets
and follow the flow for transferring big databases using Globus.
However, I have a problem with the permission to the database when
connecting to TACC corral 3 using Globus:

Command Failed: Error (login)
Endpoint: TACC Corral3 with CILogon Authentication
(3f1a4bc6-feb7-11e6-bace-22000b9a448b)
Server: gs-4.corral.tacc.utexas.edu:2811
Message: Login Failed
---
Details: 530-Login incorrect. : globus_gss_assist: Gridmap lookup
failure: Could not map /DC=org/DC=cilogon/O=C.N.R.S. - DSI/CN=Ssu-Ting
LAI E70216
530-
530 End.


Then I found out that my ticket in the DeisgnSafe system is never
accepted. I tried several times for submitting the tickets again, but it
doesn't work (it keeps showing an "unexpected error").
Do you know how to solve the issues?

Thank you!

Regards,

Ssu-Ting LAI
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